What is facility management?
Facility management is the coordination of the people, processes and services that keep a building safe, clean, functional and efficient. It covers everything from cleaning and security to maintenance and tenant care.
What services do facility management companies in Nairobi offer?
Most offer cleaning, security, maintenance and repairs, pest control, waste management, landscaping and property management. Some also supply staff, catering or moving services.
What is the difference between hard and soft services?
Hard services relate to the building itself, such as electrical, plumbing, HVAC and lifts. Soft services support people and daily operations, such as cleaning, security, landscaping and catering.
How much do facility management services cost in Nairobi?
Pricing depends on the size of the property, the scope of services, staffing levels and contract length. Request a written quote that itemizes each service so you can compare providers fairly.
Should I outsource facility management or hire an in-house team?
Outsourcing gives you access to trained staff, equipment and backup cover without payroll overhead. An in-house team offers direct control but costs more to recruit, train and supervise.
How do I choose a facility management company in Nairobi?
Check their years in operation, range of services, client references, insurance, staff vetting and response times. Visit existing client sites if you can, and compare quotes in writing.
What should a facility management contract include?
A good contract states the scope of work, service levels, response times, staffing, reporting, insurance, payment terms, termination clauses and how disputes are handled.
Do facility management companies provide security services?
Many do, either directly or through partners. Typical offerings include guards, CCTV installation and monitoring, and access control. Private security providers in Kenya are regulated, so confirm licensing.
How often should a commercial office be cleaned?
High-traffic offices are usually cleaned daily, with deep cleaning of carpets, upholstery and windows done weekly, monthly or quarterly depending on use.
How often should pest control be done?
Many commercial premises schedule treatments monthly or quarterly. Food outlets, hotels and hospitals often need more frequent visits. A provider should inspect first and recommend a schedule.
Is waste management regulated in Kenya?
Yes. Waste handling and disposal fall under environmental regulations overseen by NEMA, the National Environment Management Authority. Use providers that dispose of waste through licensed channels.
What is a service charge and how is it managed?
A service charge is a fee paid by tenants or owners in a shared development for common-area costs such as security, cleaning, lifts and landscaping. A property manager collects it and reports on how it is spent.
Can a facility management company collect rent and manage tenants?
Yes. Property management firms handle rent and service charge collection, tenant screening, leasing, complaints and regular reporting to the landlord.
What preventive maintenance matters most for buildings?
Regular servicing of electrical systems, generators, HVAC, water pumps, lifts, fire safety equipment and plumbing prevents costly breakdowns and extends equipment life.
Do facility managers serve homes and estates as well as offices?
Yes. Many providers serve apartment blocks, gated estates and individual homes as well as offices, retail centres, schools, hospitals and industrial sites.
What health and safety rules apply to workplaces in Kenya?
Workplaces must comply with the Occupational Safety and Health Act, 2007. Facility managers help with safe cleaning practices, fire safety, equipment checks and incident records.
Can facility management reduce operating costs?
Yes. Planned maintenance, efficient energy use, bulk purchasing of supplies and well-trained staff reduce emergency repairs, downtime and waste.
How quickly can a provider respond to emergency repairs?
Response times vary by provider and contract. Ask for emergency contact details and a committed response window, and have it written into your service level agreement.
What is a service level agreement (SLA)?
An SLA is the part of a contract that defines measurable standards, such as response times, cleaning frequency and reporting, along with what happens if those standards are not met.
How do I get a facility management quote from Bestcare?
Call 0725548383, message us on WhatsApp or email info@bestcare.co.ke with your property type, location and the services you need. We will respond with a tailored quote.
